We’re here to help
Australian Food Super
Locked Bag 5390
Parramatta NSW 2124
Level 22, Tower 6
10 Darcy Place
Parramatta NSW 2150
Toll Free: 1800 808 614 8.30am-6.30pm EST
Fax: 1300 855 378
Toll Free: 1800 255 521 8.30am-6.30pm EST
Have a complaint?
Australian Food Super has an Internal Dispute Resolution process to deal with complaints by members and beneficiaries. You are encouraged to provide us with the opportunity to deal with your complaint prior to referring it to an External Dispute Resolution body.
Complaints may be made in writing by letter or e-mail, or may be accepted over the phone. The preference is that complaints are in writing detailing the subject of the complaint and the expected resolution.
We will attempt to acknowledge receipt of your complaint with 24 hours, and will try to resolve the complaint and provide a response as soon as possible; in most cases this will occur within a maximum of twenty days, however where the matter is more complex it may take longer.
By law we must provide a response within a maximum of 45 days EXCEPT for complaints related to death benefit claims which must be responded to within a maximum of 90 days.
If you are not satisfied with our action or response to a complaint, or we have not provided a response within ninety days, you may refer the matter to an External Dispute Resolution body. Click here for information.
Client service managers
Our Client Service Managers are also on the road and more than happy to help over the phone or face-to-face where possible.
Justine has worked in the superannuation industry for over 18 years. Previous roles have included working with financial advisers for one of Australia’s largest retail superannuation funds and educating members for a major industry fund. Justine is committed to helping members understand how super works and assisting them to maximise their superannuation and live a comfortable lifestyle in retirement. She holds a Diploma in Financial Services (Superannuation) and is RG146 compliant.
Mobile:0409 907 408
Glen has had nearly 35 years’ experience in the financial sector, mostly in banking and more recently with a superannuation industry fund. He is passionate about assisting and educating members regarding their superannuation and gets great satisfaction out of helping people.
Mobile:0418 285 649
Conrad has over 20 years’ experience in financial services working in the public, industry, boutique and listed companies sectors. His background includes heading up financial planning and accounting companies as well as managing the distribution teams of industry super funds. He is passionate about people development, and educating members to make complex super matters easy to understand. He holds a Bachelor of Commerce and an Advanced Diploma of Financial Planning and is RG146 compliant.
Mobile:0407 919 796