We’re here to help
Australian Food Super
Locked Bag 5390
Parramatta NSW 2124
Street Address:
Parramatta Square
Level 22, Tower 6
10 Darcy Place
Parramatta NSW 2150
Email: service@ausfoodsuper.com.au
Member Hotline
Toll Free: 1800 808 614 8.30am-6.30pm EST
Fax: 1300 855 378
Have a complaint?
Australian Food Super has an Internal Dispute Resolution process to deal with complaints by members and beneficiaries. You are encouraged to provide us with the opportunity to deal with your complaint prior to referring it to an External Dispute Resolution body.
Complaints may be made in writing by letter or e-mail, or may be accepted over the phone. The preference is that complaints are in writing detailing the subject of the complaint and the expected resolution.
We will acknowledge receipt of your complaint within 24 hours (or one business day), and will try to resolve the complaint and provide a response as soon as possible. Sometimes we may take a little bit longer to reply as we need to investigate the reasons for your complaint in more detail.
By law we must provide a response within a maximum of 45 days EXCEPT for complaints related to death benefit claims which must be responded to within a maximum of 90 days.
If you are not satisfied with our action or response to a complaint, or we have not provided a response within the above timeframes, you may refer the matter to an External Dispute Resolution body. Click here for information.
Client service managers
Our Client Service Managers are also on the road and more than happy to help over the phone or face-to-face where possible.