Here are step-by-step instructions on how to do it:
- Log in to your pension account via the member portal.
- Hover your mouse over the “Your Account” menu, then select “Pension Details” from the dropdown menu.
- On the Pension Details page, scroll to the bottom and click on “Withdraw”.
- You will now be on the Online Withdrawal page.
- Enter the total amount you wish to withdraw in the Total box.
- Enter the same amount again in your chosen Investment Option(s).
- Please ensure both entries match exactly, including decimal points and two decimal places (e.g., $1000.00).
Note: The maximum daily withdrawal limit is $10,000.00.
- Once you’ve entered the amount, click “Next”.
- On the next page — the Withdrawal Confirmation page:
- Review all the details carefully.
- If correct, check the confirmation box on the left-hand side and click “Next” to complete the transaction.
- You can also choose to go back or cancel at this stage if needed.
Once submitted, we recommend confirming the transaction by checking the Transaction History section at the top of the page.
Your withdrawal will be processed and paid to your nominated bank account (the same one used for your regular pension payments) within three business days.
If you have any questions or need further assistance, please don’t hesitate to contact us on 1800 808 614.