We’re pleased to welcome Ramil Dizon to Australian Food Super as our new Complaints Manager. With over 30 years of experience in the financial industry and 12 years in complaints management, Ramil brings a wealth of expertise in handling member concerns with efficiency, professionalism, and fairness.
If a member is dissatisfied with our product, service, or staff, they are encouraged to raise a complaint. Our frontline team will always aim to resolve issues quickly at the first point of contact. However, if further action is needed, the complaint will be referred to the Complaints Team for a thorough review.
Ramil is committed to:
- Ensuring timely and fair resolutions to member concerns
- Collaborating with internal teams (Contact Centre, Claims, Benefit Payments) to find solutions
- Identifying patterns and recommending improvements to enhance our products and services.
By actively addressing complaints, Ramil helps ensure that Australian Food Super continues to evolve and better serve our members’ needs.
Outside of work, Ramil is passionate about community involvement and volunteers with a local basketball association, supporting grassroots development and helping grow the sport.
If you have any concerns about your super, Ramil and the Complaints Team are here to help. We’re committed to making sure our members feel heard and supported every step of the way.